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Age UK Lewisham and Southwark - Homecare Quality Check

Age UK Lewisham and Southwark - Homecare Quality Check logo


Age UK Lewisham and Southwark’s Lay Inspection Project works to establish a focus on the dignity and wellbeing of older people receiving care both in their own homes and in residential care homes. The project is funded by Southwark Council to carry out lay inspections in Southwark and findings are shared with their Quality & Performance team and Commissioners.

The project believes that face to face interviews give people a voice about the care they receive and also gives a much fuller picture of what people think, what is important to them, what works best for them, how it impacts upon their quality of life  and what they would like to change. This is especially relevant in home care where people’s views are usually obtained through postal questionnaires and quick telephone surveys.

Volunteer Lay Inspectors receive comprehensive training in the following before carrying out lay inspections:

- How people get social care and - assessments, care planning & reviews.

-Safeguarding from abuse, confidentiality and professional boundaries.

- Developing communication & engagement skills in carrying out lay inspections.

- Recording findings following a lay inspection.

- Dementia awareness.

- Person centred care.

The project is also still recruiting Lay inspectors, so if you would like to know more about the role and the training and support given, please contact Joan on 0207 358 4076 or via email We are especially interested in recruiting those over the age of 55.

Postal Address: Joan Thomas,Lay Inspector Co-ordinator, Stones End Day Centre, 11 Scovell Road, London, SE1 1QQ
0207 358 4076
Who is it for:
Residents of Lewisham and Southwark aged 55+