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Age UK - 'Call in Time' Telephone Befriending Service

Age UK - 'Call in Time' Telephone Befriending Service logo


Not having someone to talk to regularly can be lonely and isolating, particularly if you’re used to sharing your home and time with others. A friendly chat on the phone can make all the difference.

Our 'Call in Time' service includes 'Friendship Calls' and 'Good Day Calls' :

A Friendship Call is a weekly phone call (lasting normally around 20 minutes) from a trained and supported corporate volunteer.

A Good Day Call is a short call several times a week, at a time that suits you best, for an initial period of 8 weeks. This can provide a little reassurance when people most need it - for example, if an older person has experienced a recent bereavement or just come out of hospital.

Call in Time is primarily for people over the age of 60 who would benefit from the additional support a telephone friendship could provide.

These people could be:

- Living alone
- Living away from their family and friends
- Socially isolated or lonely
- Recently bereaved
- Caring for someone
- Isolated from their immediate community due to physical disability or health problems
- Recently out of hospital or experiencing a significant change to their daily living arrangements
- Assessed as benefiting from the service

All 'Call in Time' calls are free to recipients, and delivered Monday to Friday between 9.00am and 5.00pm.

If you think you, or someone you know, could benefit from the Call in Time service, or if you wish to know more about how the service works, please call Age UK on 0800 434 6105, email, or write (including your contact details, with no stamp needed) to:

Age UK
A Call in Time
Tavis House
1-6 Tavistock Square

If you are referring someone other than yourself to the service, please use the referral form here.


Postal Address: Freepost RSHU-UCSC-TUEG, Age UK, A Call in Time, Tavis House, 1-6 Tavistock Square, London, WC1H 9NA
Umbrella org:
Age UK
0800 434 6105
Who is it for:
People aged 60 and over who would benefit from the additional support a telephone friendship could provide.

Related Information

Related Factsheets

Subject Definitions

Age UK has a vision of a world in which older people flourish. We aim to improve later life for everyone through our information and advice, campaigns, products, training and research.
Befriending services offer supportive, reliable relationships through volunteer befrienders to people who would otherwise be socially isolated.